Privacy Policy
Last updated: 4 February 2026
1. Introduction
Black Forest Timber (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website:
https://blackforesttimber.com.au
2. Personal information we collect
We may collect personal information including, but not limited to:
Name
Email address
Phone number
Company name
Any other information you voluntarily provide to us through enquiries, quote requests, email or phone communication
We do not intentionally collect sensitive personal information.
3. How we collect personal information
We may collect personal information when you:
Contact us via the website, email or phone
Submit an enquiry or request a quote
Browse our website, where limited technical information may be collected automatically (such as IP address, browser type, and pages visited)
4. How we use personal information
We use personal information for purposes including:
Responding to enquiries and quote requests
Providing information about our products and services
Operating and improving our website
Meeting legal or regulatory obligations
We will not use your personal information for purposes unrelated to these activities.
5. Disclosure of personal information
We may disclose personal information to:
Third-party service providers who assist us in operating our website or business (such as website hosting or IT support)
Authorities where required or authorised by law
We do not sell, rent or trade personal information to third parties.
6. Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Personal information is retained only for as long as necessary for the purposes for which it was collected, or as required by law.
7. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
8. Cookies
Our website may use cookies or similar technologies to improve functionality and user experience. You can disable cookies through your browser settings; however, this may affect website performance.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
10. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us: